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J. Thomas McMurray, Ph.D.
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Dear Mike,
I wanted to thank you for all your efforts in the recent purchase of my Viking 74 from HMY. It was a pleasure to work with you through all the issues surrounding buying a boat this big. There was a major educational effort to show Captain Steve and I what it took to not only drive and fish the boat but also manage all the complex systems in the 74. Ends up it is easy to run this boat and the 74’s size and range enables us to plan larger and more complex fish tagging studies.
I also appreciate you constant help after the sale. Whether it be picking and ordering the flats boat on the bow of the Makara to helping us with operational and service questions, you have been there. Our mission at the foundation is to push the edge of fishery conservation throughout the Caribbean and Latin America. We feel confident we have both the boat and the support of both Viking Yachts and HMY to accomplish out goals. And as always you are invited anytime to go with us as the designated angler to reel in the big fish for tagging.
Sincerely,
J. Thomas McMurray, Ph.D.
Chairman, The Ocean Foundation
President, Marine Ventures Foundation |
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Maynard "Kim" Knapp
Email: kimknapp@comcast.net |
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Mike,
I just wanted to write you a thank you for you and your company's wonderful service. I have never dealt with a more professional boat organization during the purchase and after purchase support. You have followed through on your promises and, also, helped me find good aftermarket suppliers when needed.
HMY New Yacht Sales, Inc, has a great customer support staff headed by Roger Willis, who always responds quickly to solve the few problems we have had. Roger has gone out of his way several times to show us how to operate equipment that is new to us, and you can tell that he has great pride in his job.
The whole staff has been wonderful to work with!!
Our first trip to the Bahamas was in windy weather with fairly heavy seas. We had no problems handling this weather in the Riviera 51 and are looking forward to our extended trip to the Bahamas this spring.
Kim Knapp
Avon, CO
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122 Hwy. 34
Howell, NJ 07731
P.O. Box 2043
Ocean, NJ 07712
(732) 919-SITE
7483
Fax (732) 919-7525
H.M.Y. Yacht Sales
2401 P.J. Blvd.
Suite 182
Palm Beach Gardens, FL 33410
Attn: Mike Burke
Dear Mike,
Carol and I just wanted to drop you a letter thanking you for making our yacht
purchase a pleasurable experience. It was a big decision for the both of us to
buy this yacht and all through the decision process, negotiations, and up to
and including the delivery and Sea trial, you and your company went above and
beyond our expectations.
I have heard stories on how other brokers in your industry make the deal and
you never hear from them again. This was not the case with you and H.M.Y. After
the deal was consummated you proceeded to follow through on every detail, and
made sure that Carol and I were satisfied with the final outcome.
Again, I would like to thank you (you’re a classy guy).
Very truly yours,
Carmine J. Caruso
President
CJC/tt
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Robert T. & Linda M. Becker
1811 Pamela Avenue
St. Cloud, FL 34772
(407) 957-5241
Mr. Mike Burke
HMY Yacht Sales, Inc.
2401 PGA Blvd., Ste. 182
Palm Beach Gardens, FL 33410
Dear Mike,
Enclosed please find our check #2019 in the amount
of $340.00 which represents payment in full for
the invoice dated July 17th, from R.A. Adisano
and for the invoice dated July 6th from SeAir
Services. Thank you very much for taking care
of these.
Both Linda and myself would also like to take
this opportunity to Thank you again for all your
efforts in selling our boat. Your efforts really
made a difference. Further, you were thorough,
considerate, and a pleasure to work with. We
felt like you went the extra mile for us and
helped make the whole process easy as well as
successful. You are the consummate professional.
We look forward to contacting you in the near
future to help us find a new boat. In the meantime,
we wish you continued success and if anyone ever
asks you for references, please feel free to
show this letter or have them call us personally.
We would highly recommend you!
Sincerely,
Robert T. Becker Linda M. Becker
Enc. |
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Richard
J. Jacob & Associates
333 West First Street
Suite 424
Dayton, Ohio 45402
(513) 223-0500
Mr. Mike Burke
HMY Yacht Sales, Inc.
2401 PGA Blvd. Suite 182
Palm Beach Gardens, FL 33410
Dear Mike:
Pat and I want to thank you for the beautiful
gift basket and guest log. Both will bring us
much enjoyment.
Mike, I want you to know I am very impressed
with you. I think you are an up and coming young
fellow. You have done a super job for us and
I hope you will continue to do so. Take the good
with the bad, roll with the punches and you will
be successful.
Respectively,
Richard J. Jacob |
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4700
Riverside Drive, Suite 100
Palm Beach Gardens, FL 33410
Residential • Commercial • Model Homes
Office (561) 625-3000 • (561) 625-9166 Fax
Mr. Steve Moynihan
HMY Yacht Sales
2401 PGA Boulevard, Sutie 182
Palm Beach Gardens, FL 33410
Dear Steve,
I wanted this letter to follow our last telephone conversation
so I could once again reiterate how pleased I am with my new
61' Viking Convertible and my experience with HMY Yacht Sales.
From the onset, my sales consultant, Mike Burke, was always
prompt and responsive to all questions and issues. During the
ordering and construction of the boat Mike’s assistance
and knowledge was invaluable and made the building process
very easy, exciting, and enjoyable.
What I found to be the most impressive about your organization,
however, was having Tom Lombardi of your office follow the
boat down the factory line as it neared completion. I am convinced
that Tom’s supervision helped to prevent many months
of correcting defects that are typically associated with the
delivery of a new boat. At closing, Tom was extremely professional
in his handling of Viking factory personnel and getting problems
corrected quickly and efficiently. In my humble opinion, Tom
Lombardi is a critical link between the customer and a better
product leaving the factory.
As you know, customer satisfaction at the end of the sale leaves
the most lasting impression. Having Tom Lombardi on your team
can only serve to increase your customers’ satisfaction.
I know it did for me.
Sincerely,
Robert B. Martin
cc: Mike Burke
Tom Lombardi |
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